Politique d'expédition

SHIPPING

SHIPPING FEES FOR DOMESTIC AND INTERNATIONAL ORDERS

ORDER STATUS/ORDER TRACKING
Once you have placed an order and your order is shipped, you will receive an email containing your tracking information. You can check on its status at any time via the Australia post tracking website.

TIMING OF ORDERS TO BE SHIPPED
We will endeavour to offer same day dispatch for all orders placed before 1pm AEST. Orders placed online after 1pm will be dispatched on the next available business day.
For Australian orders, your order should be delivered within 1-5 working days, depending on location.
For international orders, your order should be received within 3-8 working days.
Please note, we are not responsible for the delivery date of your order. We try to give customers an estimated date of arrival however cannot guarantee a confirmed date of delivery.

Weekend deliveries:
Orders placed over the weekend will be dispatched on the following Monday, as Lana Berg and our postage partners do not deliver on weekends.

SHIPPING TO P.O. BOXES
We do not currently ship to P.O. boxes outside of Australia.

CONTACT US
Monday - Saturday

10:00am – 4:30pm

Sunday

Closed

+61 03 9690 8702
lanaberg@lanaberg.com.au

 

EXPRESS SHIPPING OFFER:

Domestic Australia,  - $15 Express Shipping Rate  

New Zealand - $35.00

International (Rest of The World) - $40.00 Express Shipping Rate

Shipping Order Confirmation:

Once your order has been placed, a confirmation email will be sent to your email confirming your order.
If you do not receive your order confirmation please ensure you check your junk mail/spam folders as some orders can be sent there due to the automated nature of the emails. Once your order has been shipped, you will receive a delivery confirmation email complete with all tracking information, so you can follow your parcel on its journey to you.

Lana Berg is not liable for duties and taxes incurred by the recipient as a result of national custom laws. Please contact your customs department for more information on duties and taxes before you place your order.

Recipient not home:
If you are not home to receive your package, a calling card will be left at the door or in the letterbox with pick up details from the local post office or depot, or details on how to arrange a convenient re delivery time and location.